CONTACT US

If you find we have not answered your questions or just want a chat then please get in touch.

Aquatci@live.com Or 1 (649) 432 AQUA ( 2782)

We always endeavor to answer your questions as quickly as possible, but please remember that if we do not immediately respond it is because we are out on the boats relaxing, diving and chilling! If you do not hear from us within 24 hours please email us direct at aquatci@live.com

Booking Inquiry

 
 

If wishing to confirm or make a reservation please also provide the following:

 

If you do not receive a confirmation email within 24 hours from us and there is nothing in your Junk folder, please drop us a direct email to Aquatci@live.com.

     

    Verification

    How To Find the Boat?

    From Grace Bay area, go West on Leeward Highway and turn Left at roundabout signposted Venetian Road (next roundabout after the Graceway IGA). Continue on Venetian Road for approx 1.3 miles. Look on right for signs to Harbour Club Villas & Marina and then take the next Right turn (if you look up there is a big red house on the hill above you and a sign for Gansevoort villas for sale). Take the Right turn immediately after the house number 12. The boat is in the marina on the left hand side.

    Reservation Info

    * Deposit on Reservation: A $150.00 per person deposit, plus tax, is required at time of reservation with the balance due 15 days before the first day of diving.

    * For Private Charters a deposit of $500, plus tax, is required at time of reservation. The balance is due 30 days prior to the first day of the charter.

    Dive Reservations

    All dive reservations are for certified divers who have dived within the last 12 months and include tanks and weights only. At check-in you will be expected to:

    • show proof of certification.
    • Provide a credit card to open your “tab”. (Your tab covers any extra diving, equipment hire, purchases, staff gratuities, etc).
    • Provide a signed diving waiver and liability release, which you can print off from here.

    Instruction Reservations

    Resort Experience (DSD)

    • You will need to complete some paperwork, including a medical questionnaire before the course can start. A doctor‘s approval and signature on a medical form will be required if any of the answers are YES, so it is worth reviewing the form and getting the required doctor’s approval ahead of time to ensure you will be allowed to participate.
    • Provide a signed diving waiver and liability release, which you can print off from here.

    All equipment is included.

    PADI Open Water or Scuba Diver eLearning Course

    We require:

    • A printed copy of your certificate of completion.
    • A completed medical form. (If there are any “YES” answers, a doctor’s signed approval is required).
    • Provide a signed diving waiver and liability release, which you can print off from here.
    • Other PADI required forms which can be completed on island.

    All equipment, certification card processing fee and log book are included.

    Open Water or Scuba Diver Referral Dives

    We require:

    • A completed copy of your Referral Paperwork, including a copy of your original medical form.
    • A completed medical form in relation to this part of the course (if there are any “YES” answers, a doctor’s signed approval is required).
    • Provide a signed diving waiver and liability release, which you can print off from here.
    • A log book which can be purchased on island.
    • Other agency forms which can be completed on island.

    All equipment, and PADI certification card processing fee is included. If your referral is a Universal Referral, (non PADI) we will complete your referral paperwork and this should be then returned to your original instructor who will issue your certification card.

    Please note that if you intend to dive after your non PADI course then you need to have made arrangements with your dive centre for them to process your certification immediately.

    Advanced Open Water Course & Combined Advanced Course with Specialties

    We require:

    • To see proof of Open Water certification or equivalent from a recognized Scuba Diving Agency.
    • Completed knowledge reviews or Certificate of Completion if eLearning.
    • A completed medical form in relation to this part of the course (if there are any “YES” answers, a doctor’s signed approval is required).
    • Provide a signed diving waiver and liability release, which you can print off from here.
    • A log book which can be purchased on island.
    • Other agency forms which can be completed on island.

    All equipment (excluding slates and cameras), and PADI certification card processing fee is included.

    * Please note participants in diving or instruction under the age of 18 may be required to complete additional forms and will require all forms to be countersigned by an adult or guardian.

    Cancellation Policy

    To ensure the best experience possible we keep our numbers small and as such any cancellation makes a difference, as both boat space and instructors for courses have been arranged.

    We appreciate that sometimes things happen beyond your control and amendments or cancellations become necessary. Whilst we will try to accommodate any requested amendments these cannot be guaranteed. When calculating our cancellation charges we have tried to be fair and take into account all factors. However, we are sure you will agree it would be unfair for us to carry the burden of financial loss due to no fault on our part and therefore cannot recommend strongly enough taking out Holiday Insurance to cover these circumstances.

    Private Charters – cancellations made 31 days or more prior to the day of diving will receive a full refund (less credit card fees). Cancellations made 30 days or less and no-shows, are non-refundable.

    All diving only and Instruction cancellations made 31 days or more prior to first day of diving will receive a full refund (less credit card fees). Cancellations made 30 – 15 days prior to first day of diving receive 50% refund (less credit card fees). Cancellations 14 days or less, no-shows, unused dives and/or package features due to premature departure, are non-refundable and non-transferable. All dive packages are non-refundable and non-transferable once you arrive on island.

    Where ever possible, we will try to fill your spaces when you have to cancel. Where we are able to do this we are happy to provide you with a full refund ( less credit cards fees and an fees).

    In the event that we cancel due to weather/mechanical issues, etc, we would of course, provide you with a full refund.

    * All eLearning passes and materials remain payable in full, irrespective of when the cancellation is made.